For routine appointments, please call the surgery on 01509 277577 between 08:30 - 17:00 to book an appointment. These can be booked up to 4 weeks in advance with our GP's and through to the end of each term time for the Nurses..
If you require an appointment on the day, please ring the surgery as soon as possible in the day and we will try to arrange an appointment for you with our Duty Doctor or Nurse if appropriate.
You may consult with any of the doctors, but as it is important for doctor and patient to get to know each other well, you should try to keep to the same doctor whenever possible. Each appointment with the doctor is a 10 minutes slot. If you have multiple problems, please bear this in mind.
If you consider your condition is urgent and no doctor’s appointment is immediately available, you will be asked to see the nurse who will fit you into a doctor’s surgery as appropriate.
If you require a chaperone during your consultation or for an intimate examination, please inform your doctor or nurse.
Extended Access appointments
We are increasing the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire.
Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment. Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.
Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP.
The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.
These appointments will be available at the following locations:
Loughborough Urgent Care Centre at Loughborough Community Hospital
Coalville Community Hospital
Hinckley and Bosworth Community Hospital
If you would like to know more please speak to a member of practice staff.
If you wish to speak to a nurse for advice regarding a medical query/problem, please call us on 01509 277577 and we will arrange for one of our Nurse's to call you back as soon as possible.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
You can cancel your appointment at the surgery, by calling 01509 277577, using our online service or by replying CANCEL to the automated reminder texts sent to you before your appointment.
Unfortunately, the number of patients who do not attend for their appointments is increasing. Not notifying the practice that you are unable to attend means that the slot could not be offered to someone who requires an appointment whilst gradually also increasing waiting times for the next available appointment.
Due to this, we have reviewed our Did Not Attend (DNA) policy to try to ensure patients to do not repeatedly miss their appointments. You can find a copy of this below.
Did Not Attend (DNA) Policy